Sugardepot by Amanda — Privacy Policy
Last updated: [August 27, 2025]
This Privacy Policy describes how Sugardepot by Amanda (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our services (collectively, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, legal obligations, or for operational reasons. We will post the updated policy on our website and revise the “Last updated” date accordingly.
2. How We Collect and Use Your Personal Information
2.1 What Personal Information We Collect
We collect personal information depending on how you interact with our business:
Directly from you: such as name, email, phone number, delivery or billing address, and order details when you place an order or create an account.
Customer support communications: anything you share when contacting us for support or inquiries.
Automatically (Usage Data): via cookies, pixels, or similar technology, such as browser and device details, IP address, and how you interact with our website.
From third parties: such as payment processors and platform providers (e.g., Shopify), for payment and order fulfillment purposes.
3. How We Use Your Personal Information
We use your information for key business purposes:
To provide services: process payments, fulfill orders, send confirmations, and manage accounts.
Security and fraud prevention: to detect and address fraudulent or unauthorized activity.
Customer communication and improvements: to respond to inquiries, provide support, and improve our products and Services.
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, analyze how you use our site, and personalize marketing. You can adjust your browser settings to reject cookies, but some features may not function correctly if cookies are disabled.
5. How We Disclose Personal Information
We may share your information with:
Vendors and service providers (e.g., payment processors, shipping companies, IT services) as necessary to fulfill our services.
Marketing or business partners, but only with your consent and in accordance with their privacy policies.
Authorities if required by law, for legal compliance or to protect our rights.
Third-party links or plugins on our site (e.g., social media); we are not responsible for their privacy practices.
6. User-Generated Content
If you submit reviews or comments on our site, these may become publicly visible. We are not responsible for how others may use or manage that publicly available content.
7. Third-Party Websites
Links on our site may lead to external websites. Please review their privacy policies; we are not liable for their content or practices.
8. Children’s Data
Our services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child under this age has provided personal information, please contact us so we can remove it.
9. Security and Retention of Your Information
We use reasonable security measures, but no system is completely safe. We recommend not sending sensitive information via insecure channels. We retain your data only as necessary to fulfill services, comply with law, or resolve disputes.
10. Your Rights (Victoria, Australia)
Under Victorian and Australian privacy laws, you may have the following rights:
Access your personal information.
Correct inaccurate or incomplete data.
Delete your information in certain cases.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request portability of data where applicable.
We will respond to your requests in line with legal requirements. To proceed, we may ask for identity verification. Complaints can be made to us or to the Office of the Australian Information Commissioner (OAIC) if you’re not satisfied.
11. International Users
If your information is transferred or stored outside Australia, we will comply with applicable data protection laws. We ensure it’s protected by appropriate safeguards, such as standard contractual clauses where necessary.
12. Contact Us
If you have questions, wish to exercise your rights, or file a complaint, please contact us at:
Sugardepot by Amanda
sugardepot@outlook.com